At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as The Professional's Source , B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today!
GENERAL DESCRIPTION
The Head of Product Team uses clear communication and collaboration to deliver a customer centric, world class, experience on the B&H website. Their primary responsibility will be to take ownership of the creation and implementation of the roadmaps for all areas of the e-commerce journey, with a passion for customer care. To achieve this goal, they will be leading a team of product managers, partnering with other business stakeholders and interfacing directly with relevant departments and executive management for prioritization and vision.
DETAILED RESPONSIBILITIES
- Create customer-centric products that are obvious, clean, fast, and reliable.
- Own and maintain a product roadmap; specifying business and technical requirements by facilitating ongoing interaction with business stakeholders and developers.
- Understand the pain points facing our customers, articulate the challenges with those points and take an entrepreneurial approach to achieving a solution by inspiring teams to deliver on the roadmap.
- Share your product vision clearly, structure a plan to reach it, and inspire a cross-functional team to execute like a well-oiled machine.
- Ensure that the product team delivers customer value as fast and continuously as possible.
- Integrate usability studies, user research, market analysis, and customer feedback into product requirements to ensure products satisfy user and business needs.
- Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
- Maintain awareness of emerging industry trends related to the product space and use the knowledge to drive forward-looking product strategy.
- Work in collaboration with the broader team to drive and deliver business value to tight timelines adhering to the release management calendar where applicable.
- Oversee all stages of product creation including design and development.
- Monitor the impact of product features by measuring user engagement and conversion.
SPECIFIC KNOWLEDGE AND SKILLS
- Strong analytical, prioritization, and negotiating skills.
- Experience managing a large volume of concurrent initiatives and projects.
- Skilled leader with strong communication and collaboration skills.
- Exceptional ability to explain complex technology to executives one moment and discuss data architecture or design with your team the next.
- Passionate about building great products and solving customer and business problems.
- Able to generate, explain, and present detailed project metrics, schedules, milestone objectives, status reports, and other documentation clearly and accurately.
- Ability to find creative solutions and think out of the box.
- Skilled at developing and keeping up with detailed product requirements in a fast-paced environment.
- An entrepreneurial work style, you're a self-starter.
- Ability to work independently and motivate and lead teams to move beyond existing practices.
- Strong UX/UI background - Ability to define and set a product vision/direction in terms of the user experience and overall usability.
EXPERIENCE REQUIREMENTS
- 3+ years experience in a Digital Product Owner role or similar.
- Usability and customer-focused design experience a must.
- Experience as a designer, engineer, or analyst is a plus.
- Product management experience within eCommerce environment required.
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