Eisenhower Health
Job Location : Rancho Mirage,CA, USA
Posted on : 2024-11-16T08:41:11Z
Job Description :
- Job Objective: A brief overview of the position.
- This position is responsible for managing all aspects of patient scheduling, accurate registrations, insurance verifcation, authorizations/pre-certifications and eligibility in the Eisenhower Health residency clinics and ensuring all necessary documentation is in place prior to the office visit.
- Reports to
- Director of Clinical Operations
- Supervises
- Ages of Patients
- Blood Borne Pathogens
- Qualifications
- Education
- Preferred: Associate Degree or Diploma in Medical Office
- Licensure/Certification
- Experience
- Required: Previous scheduling experience in healthcare setting (Front Desk/Surgery/OR), and/or experience with scheduling and customer service.
- Preferred: Working knowledge of outpatient clinic scheduling
- Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Functions as a role model for organizational values.
- Demonstrates extensive knowledge of and proficiency with Epic scheduling, registration and communication tools.
- Completes all required training courses.
- Manages patient registration and scheduling tasks for clinic (multiple providers), including phone calls, retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
- Identifies patients by using proper method of retrieving patient history/information
- Maintains registration error accuracy rate of 97% or higher.
- Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninusred Cash Discount quotes for outpatient clinic visits.
- Reviews and manages assigned clinic referral workqueues to ensure all referrals and appointments are linked correctly for scheduled appointments.
- Reviews schedule in advance for incomplete items, including insurance eligibility, updates account with accurate information obtained from health plan.
- Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits.
- Completes confirmation calls as needed in collaboration with clinic support staff.
- Maintains Five Star Standards for patients, physicians and visitors. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards.
- Performs other duties as assigned.