Field Service Technician
: Job Details :

At Children's Wisconsin, we believe kids deserve the best.Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.Please follow this link for a closer look at what it's like to work at Children's Wisconsin: Job Title; Field Service TechnicianWork Schedule: Monday-Friday position 1st shift. 8am-4:30pm.On call is Tuesday-Tuesday every 8-10 weeks What you will do: Under general supervision, provides high level user information and support for PC hardware applications throughout the organization. Responsible for PC desktop installations, upgrades, changes, and de-installations. Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations. Monitors, troubleshoots, and responds to technical computer hardware and software problems. Follows-up, updates, and escalates user-reported problems using trouble tracking system. Provides status reports, project plan reports, and problem summaries as required. Evaluates existing PC equipment and makes recommendations for upgrades. What you will need: High School diploma required. Bachelor degree in computer science or related technical area preferred. Requires three years of relevant information systems experience, preferably in a hospital or healthcare environment. Requires in-depth and current knowledge of local area network (LAN) architecture, data processing and programming concepts. Requires thorough knowledge of PC and system software skills utilizing Windows, virus scanning utilities, and desktop PC management tools for IBM compatible PCs and peripherals.Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.Certifications/Licenses: