Brookdale Hospital Medical Center - 1545 Atlantic Avenue
Job Location : Brooklyn,NY, USA
Posted on : 2024-11-17T14:30:45Z
Job Description :
Job Details - Nurse Manager Emergency Department assumes 24-hour responsibility for overall assessment, planning, implementation and evaluation of patient care.
- Oversight and direction for the emergency department and accountability for planning, directing, leading and evaluating nursing care within the department.
- Fosters an environment of collaboration and respect with all other healthcare team members.
- Weekend and holiday coverage as needed is also a responsibility of the role as Nurse Manager.
- Performs related duties as required.
Job Requirements - Minimum of five (5) years nursing experience of management and/or supervisory in the Emergency Department.
- Demonstrates leadership, communication, and interpersonal skills.
- Ability to effectively communicate in English both verbally and in writing.
- Excellent creative skills, ideas to improve existing programs.
- Ability to determine appropriate action in complex situations.
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work.
- Ability to complete work assignments accurately and in a timely manner.
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Schedule Information - Develops long-term unit staffing schedules and ensures adequate daily coverage in accordance with established staffing needs.
Unit Specific Information - Oversees the daily workflow, staffing, orientation, training and development of employees within the department.
- Responsible for the ongoing quality/performance improvement processes related to the emergency department.
- Promote and support a collaborative team approach in providing care for all ED and trauma patients.
- Support and interpret policies, procedures, and objectives of the hospital.
- Monitors customer satisfaction scores and implements plans to improve scores.
- Monitors patient volume, quality of care, and performance of staff to identify areas for improvement.
- Maintains a departmental dashboard that includes information and progress on people, service, quality, and leadership
- Responsible for investigating patient, physician and staff complaints/concerns and works to resolve the aforementioned.
- Maintains required competencies for self and all employees within the department.
- Participates in a professional organization.
- Collaborates with the CNO/SVP of nursing to establish nursing care standards and evaluates staff compliance.
- Identifies protocols affecting the patient population served and keeps nursing staff informed.
- Demonstrates self-development and keeps currents on a variety of clinical management and health care topics.
- Maintains a safe and caring environment for patients, family and staff that is conducive to positive health teaching and maintenance; and develops mechanism to assess same.
- Ensures equal access to treatment for all persons in need regardless of race, ethnicity, gender, disability, age, or sexual orientation.
- Participates in the overall planning process for the service.
- Conducts monthly meetings with the staff to address equipment, scheduling, goals, and objectives, performance metrics and improvement activities, and any staff concerns.
- Educates and evaluates staff.
- Works with nursing leadership/Human Resources to counsel, discipline and terminate staff as needed.
- Educates staff in new and existing department procedures and systems (e.g. Information systems, etc.)
- Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.