Job DescriptionThis position is responsible for customer satisfaction and company profitability within the managed location while meeting company goals for Safety & Compliance, Customer Service, Financials and annual objectives. Manager requires excellent customer relation and communication skills in conjunction with the ability to develop and implement safety and compliance objectives. The Manager is responsible for all employees, equipment and customers at the assigned site, enforcing company policies including state, federal and DOT laws and regulations. Essential Job Functions:
- Focus on Safety, Service, Cost, Professionalism and Respect
- Ensure that all loads are delivered on time. Investigate and resolve all complaints, questions and problems
- Enforce rules and apply policies fairly and consistently
- Build a strong work relationship with employees and customers
- Inform employees of departmental and company-wide initiatives and goals
- Manage day to day customer needs including route efficiency and providing continuous customer innovation
- Ensure all company safety policies are understood and enforced. Maintain safety training through safety bulletins and monthly tailgate meetings
- Perform Monthly IIPP Yard and Office Safety Checklists and report them to Safety Department
- Ensure that all Hours of Service regulations, DOT / State regulations, and company safety policies are adhered to
- Ensure DOT Paper-logs and/or E-Logs are audited and correct
- Ensure all assigned tractor and trailers are PM/BIT inspected with in time lines
- Ensure that all assigned equipment are current on preventative maintenance
- Record all collisions, injuries, and equipment damages on the safety register in a timely manner
- Ensure all preventable damages are charged to the responsible party
- Daily audit of all fuel purchases
- Interview, hire, and train all team members driving or non-driving
- Provide guidance and development for all associates within their assigned site
- Apply Progressive Discipline
- Process Terminations according to Company policy - obtaining Regional and HR approval
- Process annual reviews and potential compensation increases
- Employee time off: Review, approve and all absences including track sick leave, w/c leave, FMLA, vacations, etc
- Maintain adequate staffing - continually mentor, motivate and develop staff
- Ongoing training of personnel to ensure they understand and execute the company's commitment to both employees and customers
- Review billing and payroll daily as it is completed by the billing department
- Review, audit and approve weekly invoice after it is completed by the billing department and submit final invoice for customer
- Submit all expense reports for approval
- Submit weekly approved payroll-Research, verify and process any pay adjustments in a timely manner
- Continuous improvements to customers business and providing added value
- Process reviews for improvements such as route efficiency, fuel reduction, backhaul potential, asset sharing etc.
- Project Team assistance with Startup accounts
- Training new Managers for similar account types
Minimum Qualifications:
- Transportation experience required
- Management of Class A drivers operating Tractor, Van, and Flatbed experience with multi stop deliveries
- 4 Year degree in Supply Chain or 5 years in Transportation management, managing Class A drivers and DOT regulations