Front Desk Agent
: Job Details :

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

The Cambria Hotel of Pittsburgh is a peaceful retreat amid the bustle in Pittsburgh. Unwind in our all-suite accommodations in the heart of the business district, filled with skyscrapers, stores, and vibrant dining and entertainment. Whether you are in town for a family vacation or a business trip, our upscale hotel puts you close to the area's top sights like Carnegie Science Museum, PPG Paints Arena, Rivers Casino, theaters, restaurants, and more.

Mission of the Role:

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front desk related functions. Maintaining Pyramid Global Hospilitality's high standards of service and hospitality.

Essential Job Functions:

* Handles guest check-ins and outs efficiently and in a friendly and professional manner

* Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies

* Resolve guest challenges and take appropriate action to ensure guest satisfaction

* Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations

* Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns

* Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures

* Provides the highest quality of service to guests at all times.

* Perform all other duties as deemed necessary by management

Qualifications

Requirements:

* High school diploma preferred

* Excellent communication, organization, and customer service skilled are required

* Must be able to stand for the duration of a shift