Role We are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing (NLP). Reporting to the Head of Customer Success, you will own a portfolio of customers, helping them extract maximum value out of the SuperAnnotate solutions. You will develop a deep understanding of each customer's business and use cases, clearly articulating SuperAnnotate's value proposition to meet the customer's desired outcomes. This is a hybrid role, with the expectation of working 2-3 days per week in our San Francisco office. Your day
- Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and primary point of contact across the entire customer lifecycle.
- Drive adoption and utilization of our products, providing best practices, training, and ongoing support to help customers achieve maximum value.
- Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals.
- Manage the renewal process and identify opportunities for upselling products or services based on customer needs.
- Prepare and lead key customer meetings such as kick-offs, QBRs and renewals
- Coordinate cross-departmentally Sales, Finance, Product and Marketing
What is needed to get started
- A minimum of 3 years of experience in customer success, technical account management, or client relationship management roles
- Experience in AI solutions, including a basic understanding of large language models (LLM)
- Bachelor's degree in Business, Marketing, Computer Science, or a related field
- Legally authorized to work in the US, without a need for Visa sponsorship
Preferred Qualifications
- Experience in B2B SaaS software
- Project Management, problem-solving, analytic and storytelling skills
- Strong written and oral presentation skills, engaging business or technical stakeholders
Only shortlisted candidates will be contacted for an interview.About SuperAnnotate SuperAnnotate is a leading innovator in the field of artificial intelligence and large language models (LLMs). We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate provides core infrastructure for frontier model providers, and we're very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.