Description: We are seeking an experienced and proactive Network Operations Center (NOC) Manager to oversee the efficient operations of our NOC team. The NOC Manager will be responsible for monitoring, managing, and maintaining performance and reliability of Aither's fleet of equipment deployed across the country, ensuring high availability and rapid resolution of any issues that arise. The ideal candidate will have a strong background in system support, team management, and IT infrastructure. This role requires a team player with excellent problem-solving skills and the ability to lead a team in a fast-paced, mission-critical environment.Responsibilities
- Operations Management: Oversee day-to-day operations of the NOC, including system monitoring, troubleshooting, and escalation of incidents to ensure timely resolution.
- Team Leadership: Manage and develop a team of NOC engineers and analysts, providing mentorship, guidance, and training to enhance team performance and skill sets.
- Incident and Problem Management: Lead response to network incidents, coordinate with other departments, and implement incident management procedures to minimize downtime and service impact.
- Performance Monitoring: Ensure 24/7 monitoring of system infrastructure, utilizing monitoring tools to identify and address performance issues proactively.
- Continuous Improvement: Develop and enforce operational procedures, standards, and best practices for network monitoring, incident response, and documentation to improve efficiency and service quality.
- Collaboration: Work closely with other technology teams, operations teams, service providers, and stakeholders to align performance objectives, resolve issues, and implement new technologies or upgrades.
- Reporting and Analytics: Generate regular reports on system performance, incident trends, and NOC activities, presenting insights and recommendations to senior management.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- 3+ years of experience in an IT helpdesk role or network operations, with at least 1 year in a managerial or supervisory role OR 3 years working in an operation support and maintenance for power electronics equipment with at least 1 year in as a managerial or supervisory role.
- Knowledge of power systems is a plus.
- Strong leadership and team-building skills with experience managing a 24/7/365 operational team.
- Excellent troubleshooting and problem-solving skills.
- Experience with incident and change management processes.
- Ability to work effectively under pressure and manage multiple tasks.
- Strong communication skills, with the ability to present technical information to both technical and non-technical stakeholder
Qualities
- Detail oriented.
- Positive outlook and a willingness to embrace challenges.
- Eager to collaborate both technical and non-technical colleagues and a respectful, positive, and supportive manner.
- Excellent analytical and problem-solving skills
- Excellent communication and organizational skills
- Self-motivated and self-disciplined.