SUMMARY The Senior Analyst, Operations-Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower's Yardi Electronic Health Records and eMAR modules.The ideal candidate possesses the ability to work cross-functionally to streamline processes related to electronic health record management and improve operational efficiencies.The Analyst, Operations-Business Applications (Yardi Electronic Health Records) will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall business strategy.KEY RESPONSIBILITIES
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing workflows related to electronic health records (EHR)
- Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Conducts routine audits to ensure users are provisioned in alignment with Welltower's segregation of duties and audit compliance
- Implements quality assurance processes
- Establishes best practices and ensures solution delivery adheres to defined standards
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
OTHER DUTIES Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.TRAVEL Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.MINIMUM REQUIREMENTS Skills / Specialized Knowledge:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and lead teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
Experience:
- 1+ year experience working with Yardi EHR, eMAR, and associated modules, strongly preferred
- 3+ years' experience in technical troubleshooting
- Knowledge of healthcare regulations and compliance requirements
- Familiarity with ICD-10 coding terminology
- Familiarity with medical terminology
- Familiarity with clinical workflow processes and EHR best practices
- Medical billing experience is helpful
Education:
- Bachelor's degree in healthcare administration, nursing, or a related field
- Agile, Six Sigma, or PMP certification strongly preferred
Applicants must be able to pass a pre-employment drug screen.WHAT WE OFFER
- Flexible schedule: Monday-Thursday in office, Friday's optional to work remote
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program - we'll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Employee Stock Purchase Program - purchase shares at a 15% discount
- Comprehensive and progressive Medical/Dental/Vision options
- And much more!
ABOUT WELLTOWERWelltower, an S&P 500 company headquartered in Toledo, Ohio, is driving the transformation of health care infrastructure. The Company invests with leading seniors housing operators, post-acute providers and health systems to fund the real estate and infrastructure needed to scale innovative care delivery models and improve people's wellness and overall health care experience. Welltower, a real estate investment trust ( REIT ), owns interests in properties concentrated in major, high-growth markets in the United States, Canada and the United Kingdom, consisting of seniors housing, post-acute communities and outpatient medical properties. More information is available at www.welltower.comWelltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/VeteranEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)