Company Overview:HomeServe USA is a Great Place to Work, and while we're biased, we're not just saying that. We'reproud to have been certified as a Great place to Work the last four years. What do we do and whatmakes it so great? Well, we're glad you asked!We put people at the heart of everything we do. That's priority number one for all of us. For the 5million Customers we serve, that means being there when they have an emergency home repair need,such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. Withover 1,000 municipal and utility Partners, that means providing their customers with access toaffordable home repair plans, making it easier, faster and less expensive to have their home repairneeds met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding,inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp.,everyone is welcome. We know that having diverse teams has a positive impact on our work andultimately helps us better serve our customers.Position OverviewPerform daily back-office duties including billing, permits, etc. May include other miscellaneous tasks including but not limited to customer inquiries, assisting with the parts and install process, scheduling, and other various tasks using Microsoft Word and Excel.Essential Functions
- Receiving and researching PO's. Including maintaining proper files for packing slips/invoices
- Reviewing and updating POs from daily/monthly reports.
- Processing install folders for truck restock and researching any possible PO's left open on the ticket.
- Reordering of truck stock for Service Technicians.
- Reviewing inventory discrepancies.
- Working with townships and municipalities to process all permits for equipment installations.
- Residential ticket billing, review and correct daily reports, verify payment, verify inventory ticket, create invoices when needed, follow up with field employees on missing payments.
- Providing field employees with Pos for material/parts pick up.
- Processing credit card payments for field employees.
- Cross training in other duties and backup for others in the office and other responsibilities as assigned.
SKILLS & ABILITIES
- High School Diploma required.
- Competency in MS Windows, MS Suite, and MS Outlook.
- Ability to type a minimum of 30 wpm is preferred.
- Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
- Ability to work independently.
- Strong analytical, verbal, and written communication and interpersonal skills.
- Past inventory management experience a plus.
- Experience in HVAC business a plus.
- Ability to work overtime during month-end and peak heating and cooling seasons is a must.
PHYSICAL DEMANDSThe physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, to feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focusWORK ENVIRONMENTWork is performed primarily in office 5 times a week during a work week with flexible start times. Preferred working hours are as such: 7:30AM - 4:00PM. The noise level in the work environment is usually moderate to low in office settings.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.HomeServe USA is an equal opportunity employer.#UGI