The Rep. will dispatch service workers to install, service, and repair powered conveyor systems and other facility equipment for our customers by performing the following duties.
- Reviews work orders from departments or complaints from customers and records type and scope of service tobe performed.
- Determines and schedules orders according to urgency.
- Receives check in calls from service technicians.
- Informs technicians of type and location of work to be performed and dispatches technicians to jobsite.
- Accurate recording of repairs, installation, removal of equipment and tech notes required on each job.
- Professionally communicates to both the customer and client to ensure job completed timely.
- Other duties as assigned.
What you need:
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Requires excellent communications and customer services skills.
- Must be detail oriented.
- Basic knowledge of Microsoft Office.
- The ability to learn relevant work order management software.
- Self-motivated and able to work independently
- Good attendance is a must
Preferred Skills:
- Prior Customer Service experience and/or Service Dispatch experience.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)