Cheese Specialist
: Job Details :

At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Cheese SpecialistDepartment: DelicatessenFLSA: Non-ExemptGeneral Function:As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies* Partnerships* Growth mindset* Results oriented* Customer focused* ProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Deli Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.* Makes an effort to learn customers' names and to address them by name whenever possible.* Assists customers by: (examples include)* escorting them to the products they're looking for* securing products that are out of reach* loading or unloading heavy items* making note of and passing along customer suggestions or requests* performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.* Takes customer orders at the Delicatessen counter.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Reviews orders for the day.* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.* Reviews the status and appearance of the food for freshness.* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.* Anticipates product needs for the department on a daily basis.* Prepares, finishes, and replenishes product as necessary.* Pulls product from cooler/freezer for preparation.* Checks in product, puts product away, and review invoices.* Runs the department register and receives payment, makes change, etc, where applicable.* Removes trash in a timely manner.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.Secondary Duties and Responsibilities:* Washes dishes as necessary.* Orders product and supplies as necessary.* Prices product for customers as necessary.* Delivers orders as needed.* Assists in other areas of store as needed.* Performs other job-related duties and special projects as required.Knowledge, Skills, Abilities and Worker Characteristics:* Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.* Ability to do simple addition and subtraction; copying figures, counting and recording.* Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.Education and Experience:* High school or equivalent experience with Food Safety Certification and completed on-line cheese training.* Six months or more of similar or related experience.Physical Requirements:* Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.* Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working Conditions:This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.Equipment Used to Perform Job:Slicer, scale, shrink wrap machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.Contacts:Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.Are you ready to smile, apply today.