Job Location : Port Washington,NY, USA
SummaryOur client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.Duties & ResponsibilitiesFront line defense with customers calling in with technical issuesAbility to properly hand calls off to more experienced technicians when neededFollowing tickets through the process until closure.Password resetsIP Phone setupPC setup (i.e. software install, adding domains, etc)IT equipment installationPrinter installAssisting onsite technical lead with various IT-related projects.New User On-boardingQualifications & Requirements2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user supportPreferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.General understanding of software installationGeneral understanding of printer installationExcellent customer service skills (courteous, tactful, and professional demeanor).Excellent written and verbal communication skills, with experience presenting to groups.Reliable work ethic.#J-18808-Ljbffr