Job Location : Mahwah,NJ, USA
Select how often (in days) to receive an alert: Create AlertPOSITION: Local Technical Support Specialist – Automotive DiagnosticsLOCATION: Mahwah, NJRECRUITMENT SALARY RANGE: $70,500 - $92,000*At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.Reporting to the Manager for Local Technical Support, you will provide technical support to Jaguar Land Rover retailers in North America via the Global Concern Management (GCM) system to repair complex technical issues on customer vehicles and to offer guidance for repairs involving specialist insight.What you will be doing:Providingretailers with prompt and accurate diagnostic information to support vehicle repairRecording electronically all details of cases and interactions to support quality / manufacturing process improvementsHandlingthe timely escalation of aged cases where required, proactively contacting the retailer to aid case closure if necessaryDecidingcorrect diagnostic and repair path on high-cost repairs with no financial limit. Communicate decision in simplified technical English to the technicianCreative thinking and critical decision making to efficiently resolve technical vehicle concernsSupporting the Fixed Right Enhanced Diagnostic (FRED) processAttending product and technical training and maintain a minimum of Level 4 certificationProactively engagingin the regular aged case reviews with LTS team leads, LPE, and other support functions to promote a timely fix; escalate where issue is technical, process or parts relatedTraveling to retailer to support repairsPerform other duties as requiredWhat you will need:Bachelor's Degree in a relevant discipline, or equivalent work experienceASE Certifications preferred, but not required3-5 years of experience in automotive diagnostic repairDemonstrated ability to conduct in depth technical analysis, communicate (Simplified Technical English), and resolve technical problemsStrong knowledge of mechanical engineering, physics, principals of electricity and electronicsKnowledge of hybrid and EV powertrain systemsUnderstanding of customer service operations at retailerUnderstanding of technicians' needs and expectations to service and repair vehiclesStrong communication skills (written and verbal)Ability to work in a team and independently with self-starter initiativeAbility to work weekends and extended hoursJLR Level 4 and EVSAP certification preferred, but not requiredCompetent with Microsoft packages including Teams, PowerPoint, Excel, and WordSchedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)*Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.So Why Us?As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.Be part of an international, inclusive, and open-minded company Global Bonus Program based on company performanceYou are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.Our employees receive a generous time off policy We offer a discounted Vehicle Car ProgramEmployees also receive generous health care and retirement plansQuarterly Chair MassagesMaternity/Paternity LeaveComplimentary lunchAnd more!Thank you for your interest in working for us, we love it here and think you will too!Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.#WEAREJLR#WEAREJLR At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.Find out what to expect at each stage of the process along with some hints and tips.Find out more about working here in our JLR Life Blog:We look after our employees by offering a host of benefits and investing in their talent through award-winning trainingJob Segment: Technical Support, Mechanical Engineer, Engineer, Technology, Automotive, Engineering#J-18808-Ljbffr