Customer Service Representative I (PT)
: Job Details :


Customer Service Representative I (PT)

Bank Independent

Job Location : Florence,AL, USA

Posted on : 2024-12-04T20:36:55Z

Job Description :
General Summary:Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and provides customer information about various bank products and services. This is not a remote position. The hours for this position are 2pm to 8pm - Monday - Saturday. You will get one day off during the week and one Saturday a month off. Essential Functions:
  • Phone based customer service
  • Develops customer relationships for the purpose of matching customer needs to the appropriate Bank services and products
  • Assist customers with account inquiries, including balance inquiries, questions about checks clearing, debit card questions and NSF inquiries
  • Process customer transactions such as transferring funds and ordering checks
  • Assists customers with questions about Internet Banking, Bill Pay, and other Bank products and services
  • Print and mail counter checks for customers
  • Contact customers with returned mail to obtain correct address
  • Contact E-statement customers with bad e-mail addresses to obtain correct e-mail address
  • Contact customers with MICR errors determined by Item Processing and order new checks or deposit tickets
  • Monitor Money Gram Official Checks, Money Orders, and Escrow checks for customers and branches
  • Review list of compromised debit cards and contact the customer to order a new card
  • Works to achieve compliance with regulatory requirement and bank policies
  • Conscientious of all security requirements
  • Work monthly returned mail report, including shred process
  • Maintain minimum average score of 85% or above on call Quality Assurance reviews
Working Conditions
  • Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.
  • Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.
Minimum Level of Preparation and Training
  • A high school diploma or equivalent
  • Phone based customer service experience required
  • Minimum 91 days and achievement of CSR foundational training
  • Teller experience preferred
Required Skills, Knowledge and Abilities
  • Excellent phone based customer service skills
  • The ability to develop customer relationships and match customer needs to bank products and services
  • The ability to accomplish multiple objectives in a fast paced environment
  • Strong verbal communication and team-work skills
  • The ability to develop knowledge of bank product, services, and processes
  • The ability to develop a thorough understanding of bank specific software
  • The ability to operate basic office equipment
  • Have a working knowledge of the Microsoft Office Applications
Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.
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