Shift timings:
- 8:00 AM to 5:00 PM (Mon to Fri)
Requirements/Daily responsibilities:
- Target skills: Reception/Hospitality, Mailroom, Copy/Print, Shipping/Receiving
- Employees will be working at multiple customer locations with and without supervision. Training will be provided.
- Ability to troubleshoot minor printer issues, general knowledge of office printers/copiers
- Mailroom tasks, shipping/receiving, processing incoming and outgoing mail according to site specifications
- Reception and hospitality tasks: LAW Firm environment. Duties include answering and forwarding calls, scheduling conference rooms through Outlook, communicating with customers via Outlook, Microsoft TEAMS, and in-person, greeting visitors, assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen areas, conference room set up/take down, other office-related tasks.
- Employees may be re-assigned to another site in the morning or in the middle of the day.
- Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm.
- Overtime may be required occasionally. Work week – Mon – Fri. You should be available for work between 7am and 7pm.
- Summary:
- This is a multi-location position (multiple customers).
- The resource will be required to lift no more than 50.
- Lifting will be occasional when shipping/receiving packages.
- Physical requirements include some lifting, standing, and walking required.
- Some sites may require walking between different buildings.
- Printing assignments may require standing for extended periods
Looking for the following qualities in a candidate:
- Reliable self-starter
- Reliability – good attendance is required.
- Capable of working without supervision
- Willing to learn
- Positive attitude
- Mailroom/reception/Hospitality experience preferred
- Microsoft 365 apps preferred/prior printing experience
Responsibilities/Job Duties:
- Under the direction of the Managed Service Support Field Managers this key position is responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. This position involves undertaking all customer support tasks in external customer/client facilities.
- The Area Customer Service Coordinator is responsible for a broad knowledge of client Service
- Excellence Methodology, complete knowledge of account service delivery requirements and client portfolio of offered solutions.
- The Area Customer Service Coordinator delivers operational support by supplementing onsite personnel at various customer locations, performing a wide range of duties that require a versatile skill set and the ability to adapt to different industries. Additionally, this role supports various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
- An integral member of the service team supporting the daily operations for all contracted services at customer accounts within a geographical area.
- Provides coverage for absences or vacations of the onsite resources, that may also include site management.
- May be required to report to an alternate site on any given day which could result in walking, driving, or using public transportation to that alternate site and a longer commute time that exceeds scheduled shift.
- Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
- Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
- Assists with onboarding new team members and cross training peers.
- Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
- Routinely inspects Site Procedures Guide at various locations for accuracy and compliance.
- Performs daily visual inspection of site services and client and customer compliancy to safety.
- Creates and maintains a customer-focused environment.
- Responsible for escalating customer issues to client Management and supporting the resolution to completion.
- Communicates effectively and responds quickly to customer and end user communication
- When applicable, must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
- Performs other duties as assigned.