Key/Essential Functions & Responsibilities
- Receives and responds to telephone, email and in-person inquiries related to YAI programs and services from people with I/DD, family members and service providers.
- Conducts face-to-face, electronic, or phone-based needs assessments; completes comprehensive notes and maintains accurate record keeping.
- Determines services needed and makes appropriate referrals to YAI programs and services, government, and community programs. Tracks referrals and contacts in LINK/Salesforce database and ensures prompt follow-up.
- Conducts targeted outreach and marketing activities.
- Establishes and maintains productive relationships with agencies, organizations, and individuals who make referrals, or have the potential to make referrals to YAI; maintains database of professional contacts.
- Presents to YAI employees, parent groups, community groups, and other service professionals on the I/DD service system and YAI services.
- Assists with projects related to outreach, marketing, and development; represents LINK and YAI at programs, department meetings, DD Council meetings, subcommittee meetings, and other community meetings or events. Responds to service directory updates from governmental and other bodies.
- Ensures I/DD resources are current and assists with maintaining internal and external services, resources, and vacancy databases.
- Assists with the coordination of ongoing internal marketing of YAI services so that managers, clinicians, other YAI staff, and families are kept current on new or expanded service opportunities.
- Partners with case management, clinic, and other fee-for-service programs to enable quick access to YAI services.
- Assists with the training and orientation of interns, volunteers, and new employees and assists with other office duties as assigned.
- If meeting the educational requirements, may assist with the review and scheduling of evaluations per Autism Center contract needs.
- Performs all other duties as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
- Associate's degree; and
- One (1) year experience working with I/DD population and/or other related social services program(s); or
- Satisfactory equivalent combination of education, training and/or experience.
- Ability to work a flexible schedule that may include occasional evenings and weekends.
- Strong problem-solving skills with demonstrated ability to work independently.
- Excellent time management, interpersonal and verbal/written communication skills.
- Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.
Preferred Qualification Requirements (desired requirements beyond MQRs above)
- Bachelor's Degree.
- Experience working in a call center or customer-support role.
- Working knowledge of service eligibility requirements for services offered through I/DD regulatory agencies (OPWDD, DDD, DDS, etc.).
- Verbal and/or written fluency in a second language preferred, Spanish highly preferred. Spanish language may be required for certain contracts.
- Working knowledge of Salesforce or other Customer Relationship Management (CRM) platforms.
- Familiarity or experience with Canva, Eventbrite, Mailchimp or related systems.
- MSW or LMSW (may be required for certain contracts and/or tasks).
Schedule: Monday to Friday 9am to 5pm with occasional evenings and weekends.