Director of Front Office
: Job Details :

Our client, a luxury 234 room hotel located near Central Park is looking for a seasoned, insightful, and innovative Director of Front Office. This leadership role requires a strategic mindset, a strong dedication to exceptional guest service, and a collaborative approach to ensure smooth, efficient operations. This individual must have a clear understanding of Union--Local 6 guidelines.

• $95,000 - $100,000

Responsibilities:

• Oversee the entire guest experience, ensuring excellence from arrival to departure.
• Manage and uphold brand standards in all aspects of front office operations, ensuring team members consistently deliver exceptional service.
• Develop and implement strategies to optimize guest satisfaction, including training and coaching for team members.
• Maintain accountability for the operational and financial performance of the front office department.
• Coordinate closely with other department leaders to ensure seamless guest experiences and resolve any issues efficiently.
• Analyze guest feedback and operational metrics to continuously improve services and identify areas for growth.
• Lead, motivate, and support the front office team, fostering a culture of collaboration, respect, and dedication to the guest experience.
• Flexibly respond to the demands of a 24-hour operation, ensuring that service is always prompt and professional.

Requirements:

• Minimum of 4 years of experience in a luxury hotel operations, ideally within the rooms division.
• Must prior Union—Local 6, experience.
• Proven leadership ability with a track record of enhancing guest and team member engagement.
• Strong communication skills and a detail-oriented approach to operational oversight.
• A post-secondary diploma or degree in hospitality or a related field is a plus.

If you meet the required qualifications and are interested in this role, please apply today.

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