General Summary:
Installs, maintains and trains users on MTI approved software such as Odyssey, Dayforce, Radley, Concur, O365, and 4D
Principle Duties and Responsibilities:
- Security access profiles and log-on IDs per user manager authorizations.
- Train new employees on the MTI IT System.
- Troubleshooting system, software or user issues.
- Training of users to work with new systems and versions.
- Creating and maintaining user documentation for systems software.
- Interacts with customers for customer specific EDI and bar code label requirements.
- Develop customized user training.
- Develops, tests and maintains queries and reports using Data Explorer Intelligent Views, Crystal, Excel and Other Reporting Tools.
- Provide backup support for day-to-day functions as required.
Knowledge, Skill, and Ability Requirements:
- Strong communication, interpersonal and leadership skills.
- Above average analytical and problem solving skills.
- Ability to coordinate and organize multiple priorities simultaneously.
- Ability to train users with varying levels of technical understanding.
Working Conditions
- The Application Specialist will reside in the office, however, will be in the plant occasionally. Must be able to adhere to conditions of the plant.
Physical Requirements
- Must be able to remain in a stationary position 90% of the time.
- Must be able to move about inside the office and occasionally in the plant.
- Constantly operates a computer and other office productivity machinery such as calculator, copy machine and printer.
- Must be able to frequently communicate with employees and other individuals in person and telephone.
Education and Experience Requirements:
- Bachelor's degree in business, accounting, MIS or engineering preferred or equivalent experience