Description:
At Steven Douglas Corp (SDC), we design and build custom, automated machines for a diverse range of applications and industries. We believe in pushing the boundaries of what's possible, and our commitment to innovation shines through in everything we do.
The Service Controls Engineer Automated Machines at SDC will provide technical support, troubleshoot operational issues, and execute system upgrades for our customers. This is an exciting opportunity for an individual that is passionate about automation technology and will primarily responsible for handling robot, vison, and software troubleshooting and upgrades as well as managing incoming leads and communicating with customers.
Responsibilities
- Provide technical support to customers via phone, email, and conducting onsite visits to customers' facilities up to 20% of the time to troubleshoot, repair, and maintain automated machines and systems, primarily reviewing and updating Epson & Fanuc robots, Keyence and Cognex vision systems, and Allen Bradley PLC and HMI controls on existing SDC machines.
- Collaborate with the SDC engineering teams and leverage company knowledge to resolve complex operational and maintenance issues.
- Monitor and assess the performance of installed systems, identifying areas for improvement and making recommendations for optimization.
- Conduct business professionally and helpfully, promoting SDC as a premier solution provider for custom machines, spare parts, future service, etc.
- Prepare detailed post-service reports and share feedback to improve products and services.
- Collaborate with internal teams to gather customer feedback and contribute to the continuous improvement of products and services.
- Assist project management, and other teams to ensure timely, complete, and accurate service deliveries.
Requirements:
- Bachelor's degree in engineering, or related field.
- 3+ years of experience with robotics, vision controls systems, PLC, and HMI controls.
- Must be able to travel domestically and internationally at least 20% of the time.
- Technical training in automated equipment maintenance with a willingness to learn new systems.
- Strong problem-solving, communication, and customer service skills.
- Ability to work independently, as well as collaboratively in a team environment.
- Physical capability to lift and carry heavy equipment, up to 50 lbs.
SDC provides a generous benefits package, including competitive pay, comprehensive medical, dental, and vision coverage fully covered by the employer, as well as additional supplemental insurance options. Employees enjoy paid vacation and sick leave, 10 company-paid holidays, a 4% employer match to their 401(k) contributions per pay period, and a company-sponsored Health Savings Account (HSA). We have a collaborative and innovative work environment, valuing integrity, respect and teamwork.
Compensation details: 100###-####00 Yearly Salary
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