The Dispatch Coordinator for After Hours is an integral part of a dedicated customer team and is tasked with delivering excellent customer service, planning, organizing, and implementing the logistics process for the transport business segment. This position will be responsible for coordinating and organizing customer deliveries in the most effective and efficient way, while utilizing all available resources and aligning with the company's strategic goals. Additionally, the employee will take a proactive approach in overseeing and managing keep full and market watch locations to achieve the desired efficiency rates and ensure a positive customer experience. This position requires the team member to receive constructive feedback and incorporate it into their daily responsibilities. Responsibilities Teamwork
- Regularly collaborate with team members to support all customer base and product lines.
- Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of customers
- Regularly share best practices and learning opportunities with peers across all Customer Experience teams
- Support monthly summary of transporter scorecard reports along with tracking metrics
- Recommend most efficient means of transportation needs and procedures
- Instruct carrier agents and supervisor for ample action and results concerning transportation
- Identify client challenges and communicate unique requirements with carriers
- Responsible for executing SSOP (Supply Sourcing Optimization Process) or assigned dispatch method and manual dispatch functions
- Accountable for handling afterhours calls for the designated departments and effectively resolving any outstanding action items
- Daily Pass Down of items to be handled by coworkers as required by management
- Provide daily shift updates for seamless transition to the day shift, ensuring all pertinent information is communicated effectively as communicated by management
- Responsible for customer service and dispatch mailboxes (check and clear each box by the EOD)
- Responsible for optimizing loads after SSOP (Supply Sourcing Optimization Process) daily
- Responsible for creating manual dispatches
- Required to be on all phone and email queues for entire shift
- Formally exit all queues upon the completion of their shift.
- Ensure to conclude all phone calls and emails with the appropriate wrap-up codes.
Inventory Management
- Continuously monitor the tank readings of the assigned customers.
- Plan deliveries as indicated by current fuel level and average daily usage
- Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company's best purchasing opportunities
- Document specific customer inventory requests
Logistics Coordination
- Schedule, Coordinate, and manage FTL/LTL freight from supplier to customer locations
- Build strong relationships with carriers to create a more profitable freight movement
- Develop a strong understanding of logistic interactions and processes
- Ability and willingness to make decisions efficiently and independently within established guidelines, such as but not limited to determining the best sources and time windows for deliveries
- Work with outside carriers to ensure that time windows are met
- Review and update deliveries accordingly to ensure carriers maximize efficiency
- Responsible for managing and completing all assigned tasks throughout the entire duration of the shift.
Order and Delivery Confirmation
- Load Planning and scheduling
- Ensure all loads entered are successfully dispatched and confirm receipt and acceptance of every load by the carrier
- Delivery tracking and load delivery confirmation
- In the event a carrier declines an order or is unable to meet the delivery requirements, obtain secondary option to ensure delivery meets the customer's expectation; escalate to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
- Load confirmations are completed daily, no exceptions
- Delivery confirmations are completed daily, no exceptions
Position Requirements Formal Education & Certification
- High school diploma or equivalency required
- Bachelor's degree preferred
Knowledge & Experience
- Two years of prior experience in dispatching or supply chain preferred
- Experience in logistics (truckload and less than truckload logistics) preferred
- Petroleum experience preferred
- Confident skills with Microsoft Office suite (Word, Outlook, Excel, PowerPoint, Access)
Qualifications & Characteristics
- Must be able to multi-task and make financially impactful decisions in a fast-paced environment
- Demonstrated ability to work in a fast paced, constantly changing environment
- Ability to handle multiple tasks and move between activities that require immediate response
- Ability to communicate effectively to all stakeholders
Work Environment
- 12 hour alternating shifts
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.