Job Location : Winn,MI, USA
Position Summary:
The overall responsibilities of this position include being a resource to assist Morbark Dealers and Customers with Service and Parts orders and issues. Reports to the Product Support Manager.
Essential Functions of the Job:
* Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.
* Accountable for resolving any issues, equipment or otherwise.
* Be the authority on features, benefits and performance characteristics of all products.
* Support all Customer Support Call Center efforts.
* Work with the sales team and distributors to clarify exact requirements of all special orders.
* Assist Warranty Department with service and parts information.
* Assist with the creation and building of Morbark Parts & Service training and manuals.
* Communicate changes of delivery to dealers, customers and internal stakeholders.
* Develop processes that positively impact the department and provide growth strategies.
Knowledge, Skills and Abilities (KSA's):
* Expert level of knowledge of all the features, benefits and performance characteristics of Morbark product line.
* Computer Skills: Proficiency with Excel, Word required and JDE preferred.
* Develop and present ideas and findings to management level.
* Possess excellent communication skills and strong negotiating skills.
* Must have good mathematical skills with good business acumen.
* Self-driven and works collaboratively with others.
* Must have a vibrant, enthusiastic, personable, phone presence.
* Must have exceptional organizational skills and be very comfortable in a high paced environment where multi-tasking is the norm.
* Is respectful, and keeps a professional demeanor at all times, capable of managing conflict and avoiding it.
* Must be a results-oriented individual with a clear focus getting the job done.
* A natural forward planner who critically assesses their own performance.
* Must be able to work extended hours when required.
* Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:
* Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
* Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.
* Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
* Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
* Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement
Education and Experience:
* High school diploma required; associates or bachelor degree preferred or equivalent work experience.
* Minimum five (5) years sales administration or customer service experience.