Position Overview:Maintain cleanliness in the lobby, elevators, outdoor perimeter, and all other public areas of the hotel in compliance with Five Star Standards. Report any and all maintenance deficiencies. Handle all guest issues and requests in a professional manner.Qualificationsand Physical/Mental Requirements:Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.Regular attendance in conformance with the standards, which may be established by the Trump International Hotel & Tower Chicago from time to time, is essential to the successful performance of this position.Specific Position Requirements:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision.
- Ability to exert physical effort in being able to clean assigned rooms per shift.
Position Responsibilities:In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor or manager based upon the particular requirements of the company.
- Attend all required department meetings.
- Knowledge of and compliance with all Emergency procedures. Reports unsafe conditions, as appropriate.
- Maintain a professional and friendly relationship with other departments, associates, and guests.
- Record all guest preferences and submit to appropriate parties in order to keep an accurate database for all guests
- Assist the houseman, laundry attendant, turndown attendants, or uniform room as needed.
Responsibilities include but are not limited to:
- Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements and ensure all chemicals are correctly labeled.
- Clean guest areas according to priority established by supervisors or managers.
- Sweep, mop, dust, and clean all public areas according to cleanliness standards.
- Ensure security of any assigned guest room keys.
- Properly label and turn in any lost and found items to Housekeeping or Security (Security for any high cost or valuable items.)
- Assist guests with any issues or requests in a timely manner.
- Report any maintenance issues or deficiencies found in the rooms or any other area of the hotel.
- Ensure cleanliness and proper maintenance of all equipment used on the job.
PHYSICAL REQUIREMENTS:
- Must be able to understand normal conversation and accurately communicate information.
- Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
- Must be able to climb stairs frequently.
- Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
- Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
- Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
- Ability to lift and carry up to 50 pounds occasionally.
- Must be able to operate a computer.
- The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.
SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive at work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing boards.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to learn, follow and practice standards for cleanliness.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
- Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.
EDUCATION High School graduate or equivalent required. EXPERIENCE 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.LICENSES OR CERTIFICATES NoneGROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHER Additional language ability is strongly preferred.Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.