Job Title:Customer Service RepresentativeJob Category:Administrative Sales WorkersLocation:Full Time / Part Time:Full-TimeDepartment:Customer ServiceFLSA Status:Non-ExemptReports To:Salary:Benefits:401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTOPurpose:We are seeking a motivated Customer Service Rep to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. You will work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.General Description:
- Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
- Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
- Answer and manage phone calls on a timely basis.
- Provide administration and sales support to field sales personnel.
- Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
- Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
- Other duties as assigned.
General Requirements:
- 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Knowledge of Microsoft Office Suite and experience working with inventory management systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
PHYSICAL (Employee must)MENTAL (Employee must be able to)ENVIRONMENTAL (exposed to)RBent/SquatFSitFReadFWriteRExcessive noiseRCrawl/KneelFStandFComprehendFDo algebraRMoving machinery, heavy loadsRClimbFWalkFSpeakFReason/AnalyzeRMarked temperature changesRReach/StretchRPush/PullFDo statisticsFOther calculationsRDust. Fumes, gases, radiationRFine DexterityOtherOtherOtherRDriving motorized equipment/carsRCarry/lift LoadLight (up to 25lbs)OtherOtherOther F = Frequently O = Occasionally R = Rarely