Customer Solutions SpecialistLocation: RemoteCompensation: $25.70/hour (this includes $0.70/hour remote work stipend)Shift: 11:30 AM - 8 PM ET or local time zone equivalent, Monday through Friday60-Day Training Period: 9:30 AM - 6 PM ET or local time zone equivalent, Monday through FridayIf you're searching for a full-time, challenging, customer service career, we've got an opportunity for you to join our fast-growing team!Company and Position SummaryThe WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, and training needed to perform the job.What we have to offer:
- A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
- Opportunities for growth and professional development
- In-depth training on our varying selection of products and the services we offer
- Opportunities to collaborate and connect virtually across teams and departments
- Full-time training staff
- Continuous support through various trainings and available mentorships
- A focus on work/life balance
As a Customer Solutions Specialist you will:
- Learn all about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
- Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Partner with other departments within and outside of Customer Solutions to support both the customer and the company
- Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Be flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry
What we're looking for from you:
- Desire to learn and grow
- An internal drive to succeed
- Ability to work on a team and independently
- A concern for helping others and doing the right thing by them
- Desire and ability to work in a fast-paced environment
- Innovation and the ability to challenge the status quo
- A college education (preferred but not required)
- At least 1 year of customer-facing experience (preferred but not required)
To qualify, candidates must have:
- Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
- Consistent 75mbps download/10mbps upload internet speeds are required
- A quiet and distraction-free work area
- Access to a home router and modem
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
- Excellent verbal and written communication skills; conversational fluency in English required
- Proficient typing abilities
- The ability to work a training schedule of 9:30 AM - 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
- The ability to work 11:30 AM - 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period
Physical Demands:
- Work is performed while sitting and/or standing for at least 8 hours each day
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
- Requires the ability to work at a computer for extended periods of time
If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today. Remote work qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.