Title: Collections SpecialistLocation: 100% Remote Duration: 6+ month Contract Compensation: $21.62Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
- Mon-Fri 8am-5pm
- Retail Energy experiences
- SAP Experience
Summary:This position is part of Retail Services Group and is responsible for ensuring the timely issuance of disconnect activity, reconnect activity, and balance transfer of residential and small commercial accounts. Analyzes accounts to ensure the systematic processes are working properly. Reviews and analyzes aged accounts to determine root cause and correct failures. Document failed events to facilitate the tracking of trends and system failures. Specialist will run queries and reports in SAP-CCS and BW to support analysis.Essential Duties/Responsibilities:
- Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules
- Determine parameters and execute transactions to facilitate automated disconnect processes
- Run reports in CCS-SAP and BW to support the disconnect process and reconnect monitoring process
- Analyze BW reports for disconnects and reconnects to determine accounts failing to progress through to TDSP
- Determine actions required on failed reconnect accounts to ensure timely reconnection of service
- Communicate requests with management for special situations that are outside of standard policies and procedures
- Communicate with distribution companies to resolve failed or rejected orders
- Analyze accounts to determine if balance transfer from inactive to active accounts is warranted
- Reviews accounts from the automatic disconnect process and automatic MVO and DNP process to ensure accurate execution
- Apply the company's collection policies, practices and procedures to designated customer accounts
- Research and analyze delinquent accounts for reasons that systematic dunning is failing to affect collection
- Identify accounts that have failed transactions with TDSPs
Experience
- 2 years business experience
- 6 months Collections experience combined with SAP/CCS experience can substitute for 2 years of business experience
- Knowledge of the utility and/or deregulated energy industry is a plus
Education
- Bachelor's degree in business or related area from accredited four-year university is preferred.
- Experience may substitute for college education, in which case a high school diploma or equivalent is required
Special Skills/Knowledge Requirements
- Ability to work effectively both independently and with teams
- Excellent problem solving skills and ability to use good judgment to make recommendations and decisions
- Attention to detail is critical
- Ability to work independently through the use of initiative and self-motivation
- Ability to adapt to rapidly changing priorities
- Ability to meet deadlines
- Excellent personal computer skills within a windows environment, including spreadsheets, databases and word processing
- Ability to write with proper form and grammar and prepare company correspondence
- Effectively communicates to a wide range of audiences in both written and oral form
- Ability to use fundamental math daily (add, subtract, multiply, divide, calculate percentages)
Working Conditions
- Fast paced office environment with high volume workload
- Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
- Occasional Travel
- Overtime as required
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#IND-TELECOM