Job DescriptionPosition Title:Client Service Representative-Aids Center Peter Krueger Clinic-Mount Sinai Beth Israel-Full Time-DaysPosition Summary:Provides assistance, guidance and direction to patients, ascertains the nature of their visit, assist and/or directs patients to the appropriate medical / service provider.Responsibilities
- Greets, assists, and registers all patients visiting the Peter Krueger Clinic for the Treatment of Immunological Disorders
- Obtains the appropriate information required to complete the registration process
- Confirms the patients insurance status, prepares the patients medical records and encounter forms for the visit to see medical / service provider
- Reconciles patient encounter form at the end of the patient visit.
- Answers telephone calls regarding setting up patient appointments to the Peter Krueger Clinic and other ambulatory care practices at the Phillips Ambulatory Care Center
- Refers calls to medical / service providers regarding patient care issues, directs calls to appropriate personnel regarding clinical / administrative issues, contacts patients to inform them of next appointment or changes in the scheduling of appointments
- Maintains current filing in patient medical records responds to request for medical records to be sent to other outpatient practices and outside agencies, files patient medical records and purges them as necessary
- Maintains established departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control
- Ensures patient confidentiality in compliance with Article 27F regulations
- Sorts and distributes mail, faxes and other correspondence received in the clinic to the appropriate staff in a timely manner
- Assists in care and maintenance of department equipment and supplies
- Attends in-service and other required meetings; attends educational programs as directed
QualificationsEducation Requirements:
- High School Diploma or equivalent education desirable
Collective bargaining unit: SEIU 1199-MSBISEIU 1199 at Mount Sinai Beth Israel and MS Downtown, AMO - Aids Center Peter Krueger Clinic - BI, Mount Sinai Beth IsraelAbout Us
Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history!
About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.
EOE Minorities/Women/Disabled/Veterans