Job Location : Sterling,IL, USA
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Job Type
Full-time
Description
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is looking for an Account Support Advisor who will ensure excellent customer service and be responsible for addressing customer inquiries, resolving order issues, and providing information about products discrepancies, damages, returns, and shipment inquires, etc.. This role involves effective communication, problem-solving, and a commitment to meeting customer needs through various channels as phone, email and live chat. To be successful in this role, one should have a deep
understanding of the company's product, services, and a deep commitment to providing accurate and timely information to our customers.
This role works a hybrid schedule with 1x in-person working days at our Sterling, IL headquarters.
RESPONSIBILITIES:
* Correspond with customers via phone, email, chat, etc., regarding issues with product orders, pricing discrepancies, and shipment tracking, etc..
* Communicate with manufacturers regarding made to order products, customization, and estimated delivery time
* Advise customers on alternative product selection as a solution to backorder, or out of stock issues
* Document customer interactions and problems in the company's CRM system.
* Maintain accurate and complete records of customer correspondence for documentation referencing.
* Escalate complicated issues to management when needed.
* Provide backup support to team members when required.
Requirements
* 1+ years of clerical and/or customer service experience (i.e. Call-Center, Customer Support Center, etc.)
* Basic computer and internet skills, including proficiency in Word, Excel, and Outlook
* Excellent oral and written communication
* Problem-solving abilities and a customer-focused mindset
* Time management, prioritization & problem-solving capabilities
* Multi-tasking and working well under deadline pressure
* Projection of a positive and professional attitude
* Above average typing and data entry speed & accuracy
* Flexibility and ability to work well in a team environment
* Strong empathy and patience in dealing with customer concerns
* Able to work overtime when required
Preferred Experience
* Experience in the promotional products industry
More about HALO
At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
* Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
* Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
* Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
* Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
* Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ...@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.