Job Location : Orleans,MA, USA
TITLE OF POSITION:
IT Support Specialist Level I - Full-Time
LOCATION:
Nauset Public Schools
DESCRIPTIVE STATEMENT
OF POSITION:
Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.
RESPONSIBILITIES:
Technical Support & Troubleshooting
* Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues.
* Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers.
* Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS).
* Record, track, and document all help desk tickets using the district's self-service ticketing system to ensure accurate tracking and timely resolution.
* Escalate complex issues to Level II or higher IT support staff as necessary.
Technology Setup & Maintenance
* Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals.
* Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices.
* Set up new staff and student accounts and provide them with appropriate technology and access to district resources.
* Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner.
User Support & Classroom Assistance
* Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction.
* Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently.
* Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues.
Collaboration & Teamwork
* Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations.
* Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year.
* Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff.
Additional Responsibilities
* Support after-hours events or projects as needed, including school events requiring technology setup.
* Perform any other responsibilities the Director of Technology or Designee assigns to support the district's technology needs.
QUALIFICATIONS:
* Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks.
* Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms.
* Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
* Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment.
* Ability to multitask and stay organized in a fast-paced environment with competing priorities.
* Strong time management and organizational skills to handle multiple tasks effectively.
* Must be able to lift up to 25 pounds and stand for extended periods.
* Previous experience in IT support, help desk roles, or a related field is preferred but not required.
SALARY:
Per individual contract
AVAILABILITY:
November 25, 2024