Technician Dispatcher and Customer Service Representative Bud's Plumbing is looking for an organized, efficient Technician Dispatcher and Customer Service Representative with an eye for detail and a high level of accuracy. The Technician Dispatcher and Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.
Who We Are You know our trucks; you've seen us around because Bud's Plumbing has been proudly serving the Evansville community for over 100 years. We value quality, family, and an honest day's work. Location: Evansville, IN What We Offer:
- Competitive salary - starting at $17/hr.
- Great benefits, including Medical/Dental/Vision and Life insurance
- Holiday and vacation pay
- Paid training
- Advancement Opportunities
Responsibilities:
- Manage the dispatch board to keep field personnel on the move and generating revenue.
- Get to know your technician's, likes and dislikes, closing ratios, licenses, communication skills, and more to help them be successful.
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
- Answer incoming calls, as the initial point of contact
- Using a company-prepared script, answer our customers' questions and guide them to the best service solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Efficient and accurate data entry
- Help the field team by taking detailed notes for service calls and entering them into our system.
- Contribute to our company's culture by being upbeat and hard-working
Requirements:
- A High School Diploma/GED is required
- Self-starter, reliable, flexible with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills
- Excellent multitasking and follow-up skills, with high attention to detail
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team.
- Critical Thinking Skills
- Bilingual a plus, not required
We are an equal-opportunity employer