Housing Supervisor - Housing Choice Voucher Program SUMMARY:Supervises moves, rent increases, rent reasonableness, annual re-certifications, interim changes, portability, terminations, and other transactions as assigned. DUTIES AND RESPONSIBILITIES:
- Plans, organizes and supervises the work of administrative, professional and technical employees involved in the day-to-day administration of the program.
- Understands and follows HUD regulations, the Administrative Plan and procedures.
- Ensures staff supervised understands and follows and is trained on HUD regulations, the Administrative Plan and procedures.
- Ensures full compliance with assigned SEMAP indicators, including Annual/Biennial HQS Inspections, HQS Enforcement, and HQS Quality Control Inspections.Ensures full points in assigned SEMAP Indicators.
- Provides leadership and direction in establishing program goals, objectives, and policies.
- Plans strategies specific to the area of supervision
- Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
- Makes suggestions for procedure and process efficiencies and streamlining.
- Advises the Managing Director of the status and needs of the program(s)
- Writes and prepares weekly, monthly and annual reports.
- Maintains monthly SEMAP status data.
- Conducts monthly quality control file reviews, provides necessary feedback and follow up to Housing Specialists.Ensures errors are corrected accurately and timely.
- Develops recommendations for improvement of operations and implements such improvements within delegated authority.
- Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
- Advises Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
- Directly supervises employees
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
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