Senior Case Manager - Queens Family Court
Summary:The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse.
Responsibilities:- Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
- Conducts client centered safety assessment and risk management planning.
- Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients' unique needs in collaboration with client.
- Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance.
- Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients' needs.
- Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
- Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
- Maintains thorough and accurate case records and statistics in web-based case management system.
- Collects client data, tests new interventions and tracks outcome.
- Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars.
- Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics.
- Works collaboratively with other Safe Horizon programs to facilitate linkages for clients.
- Various other duties to be determined by supervisor.
Interacts with: - Safe Horizon staff
- Criminal justice personnel
- District Attorney's Office
- NYPD
- Office of Victim Services
- ACS
- NYCHA and Section 8 staff
- Other social service providers
Qualifications:Knowledge and Skills:Required:- Must be sensitive towards and understanding of victimization;
- Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;
- Must be willing to participate in a learning community;
- Must be well organized and detail oriented;
- Must demonstrate the ability to work independently and be resourceful;
- Must demonstrate leadership skills (acts as a go-to person for colleagues, takes initiative; suggests ways to make processes work better);
- Must be a team player;
- Possess strong communication and organizational skills;
- Excellent interpersonal skills - must have the ability to be assertive; and
- Able to work under pressure in a calm and reassuring manner;
- Bilingual Spanish
Education:- A Bachelor's degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.
Experience:- At least three years of prior direct service experience in a social service setting is required - Or- a minimum of two years of case management experience at Safe Horizon is preferred.
- Experience working with survivors of intimate partner and family violence and other victims of crime;
If hired, I agree to abide by all of Safe Horizon's rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement:Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Hiring Range:23.63 - 26.58 Hourly Full-time Hours:35 Hours per week Full-time Benefits:Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center