Solar Customer Support Specialist | Hybrid Opportunity in Cumberland, RI
Join Rhode Island Energy as a Solar Customer Support Specialist!
This role is critical in managing stakeholder and customer relationships for Distributed Energy Resource (DER) programs, including solar, wind, small-scale hydropower, and anaerobic digestion. You'll play a pivotal part in supporting the development of Distributed Generation projects in Rhode Island, ensuring excellent customer service, proactive communication, and regulatory compliance.
Key Responsibilities:
- Oversee Transfer of Ownership requests for premises with solar systems.
- Update ACH and checking account information for incentive payments.
- Allocate customer credits and address billing discrepancies.
- Respond promptly to inquiries via email and phone.
- Deliver forecasting and reporting solutions to improve accuracy and standardization.
- Maintain proactive communication with customers and internal stakeholders regarding requests and resolutions.
- Conduct root cause analysis and support process improvement initiatives.
- Develop Standard Operating Procedures and training plans to ensure compliance and sustainability.
- Collaborate with Customer Energy Integration, Engineering, and regulatory stakeholders.
- Investigate and resolve customer complaints, including those filed by external stakeholders, regulators, and elected officials.
- Promote best practices through quality assurance to ensure compliance with company policies and regulatory standards.
- Participate in emergency and storm response roles to restore power or address customer issues.
Work Location & Schedule:
- Hybrid Schedule: Two weeks remote, one week in-office.
- Office Location: Cumberland, RI.
- In-office Start Date: Week of December 9th.
Required Education & Experience:
- Bachelor's degree preferred or 3+ years of customer-facing experience in lieu of a degree.
- Proven ability to manage cross-functional teams/projects in a technical, operational environment.
- Strong analytical, organizational, and time-management skills.
- Commitment to accountability, integrity, and delivering exceptional results.
Preferred Qualifications:
- Knowledge of electric or gas policies, tariffs, and systems.
- Familiarity with Rhode Island NET metering, Renewable Energy Growth, and Shared Solar programs.
- Understanding of customer systems, billing procedures, and regulatory requirements.
Why Join Rhode Island Energy?
Be part of a team driving renewable energy initiatives and fostering strong relationships with customers and stakeholders. This role offers a balance of technical expertise and customer interaction in an industry committed to sustainability.
Apply Now
Don't miss the chance to shape Rhode Island's renewable energy future!
Equal Opportunity Employer