Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You'll find our products everywhere from SF MOMA to the Nike Headquarters. We're in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world's leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the world's most beautiful spaces.
Position Summary: The Quotes and Customer Support Specialist is responsible for creating insightful special project quotations evaluating cost, overhead and market trends with a goal of closing as many opportunities as possible.
Essential Duties and Responsibilities:
- Support in managing product pricing and related tools
- Respond to quote requests
- Manage quotes through creation, analysis and approval process, engaging Sales, Finance, Engineering and others as needed
- Review project take-offs, cross requests, fixture schedules, quote requests and other documentation to prepare and send customers quotes and part numbers as needed,
- Engage with customers and regional sales staff and others to maximize likelihood of winning job
- Stay informed about market trends and competitor offerings
- Create New opportunities in Salesforce to track large opportunities
- Support Customer Service with various tasks such as assisting with territory management, entering and releasing new orders
Knowledge, Skills and Abilities:
- Thinks creatively about how to best solve complicated situations.
- Effective organizational skills with ability to successfully manage multiple projects and meet deadlines
- Independently able to solve practical problems and deal with a variety of variables in ambiguous situations
- Self-motivated, detail-oriented and organized.
Required Education and Experience:
- Bachelor's degree in Accounting, Business, Engineering, Sales, Marketing, or a related discipline
- Customer-facing sales or service experience
Preferred Qualifications
- Knowledge of Salesforce CRM
- Microsoft Office Suite expertise
- Lighting industry experience will be considered a plus.
Working Environment:
Lucifer Lighting Company is an equal opportunity employer.