The Turndown Attendant is responsible for preparing guest rooms in accordance with our Four Diamond Service Expectations, ensuring a welcoming and comfortable environment for our guests. ESSENTIAL JOB FUNCTIONS
- Perform turndown service in guest rooms according to established standards.
- Inspect and replace linens in guest rooms as needed, ensuring high quality.
- Stock and replenish toiletries, including soap, shampoo, conditioner, bath gel, lotion, and shower caps according to standards.
- Provide coffee, condiments, laundry bags, and laundry slips as required.
- Replace and neatly fold towels as necessary.
- Wipe down bathtubs and sinks after use.
- Restock toilet tissue and tissues as needed.
- Empty and clean trash cans in guest rooms.
- Verify that all light bulbs are functioning properly.
- Maintain a fresh and clean scent in guest rooms.
- Report any maintenance, safety, or security issues to the operator promptly.
- Ensure that all guest room doors are securely shut once service is completed.
- Deliver guest-requested items within 15 minutes, using the guest's name and reporting completion to the staff member who dispatched the request.
- Turn in any found items to the Housekeeping Office, ensuring they are properly documented.
- Assist guests with setting up sofa beds and cribs when needed.
- Support the team by helping to clean and maintain public areas of the resort.
- Contribute to the overall team effort by completing additional duties as assigned.