What we're all aboutWe find, when we come together in the pursuit of excellence, great things happen. And that's how we do things at Quantexa - together. Our business is data, but our culture is collective. We're about growth - but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn't stop us from collaborating. We're connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunityWhat You Will Be Doing:
- Be a strategic advisor to the executive level of our customers and prospects, maintaining
- strong relationships and offering high-level consultation and support during escalations where required.
- Implement the strategic direction for the North America Technology Account Partner team, aligning with Quantexa's overall business goals specifically around driving customer satisfaction, business outcomes and Net Recurring Revenue.
- Lead, mentor, and coach a team of Technology Account Partners, fostering their professional growth and ensuring skill alignment with customer needs.
- Strategically balance capacity, optimizing team capabilities and meeting customer requirements and support in internal budgeting processes.
- Be a player coach, you will be as comfortable in execution as strategy.
- Oversee strategic customer engagements, influencing strategic direction, including business reviews and advisory 'roadmap' sessions balancing up value pathways versus TCO.
- Work closely with Sales, Solution Engineering, Product, Marketing, and Delivery teams to ensure the team's strategies are in harmony with broader company initiatives, becoming a trusted advisor to internal leadership.
- Drive customer satisfaction, customer advisory board and customer advocacy initiatives.
- Shape the North America Technology Account Partner function to ensure it remains impactful and relevant as Quantexa grows.
RequirementsWhat you'll bring.
- Significant experience leading a Customer Success practice or similar consulting services experience.
- Strong background in leveraging data and analytics for business benefit.
- Demonstrated success in managing executive-level customer relationships and ensuring long-term engagement, influence and satisfaction.
- Proven experience in leading and nurturing high-performing teams, with a preference for backgrounds in data, financial crime, risk management, fraud detection, or customer intelligence.
- An ability to inspire, motivate, and direct a team towards strategic achievements.
- In-depth understanding of data-driven solutions, especially in financial crime, risk management, fraud detection, or customer intelligence.
- Skilled in articulating complex concepts to a diverse audience.
- Strong internal and external relationship-building skills.
- Adept at strategic thinking and planning, focusing on delivering practical and impactful solutions.
- Excellent communication and consultative skills, effective in collaborating with and influencing diverse teams and clients.
- Experience in scoping and planning strategic projects with a focus on business outcomes.
BenefitsOur perks and quirks. What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits. We offer:
- Competitive base and Company bonus
- 100% 401K match up to 5%
- Comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being
- Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care
- Competitive annual leave, parental leave, PTO, and observed holidays
- Well-being benefits, such as the Calm App and Wellbeing 1/2 days off
- Continuous Training and Development, including access to Udemy Business
- Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period
- Employee Referral Program
- Team Social Budget & Company-wide Socials
Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We're not a start-up. Not anymore. But we've not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction - the future. It's all about you. It's important to us that you feel welcome, valued, and respected. After all, it's your individuality and passion for what you do that will make you Q. We see that - which is why we're proud to be an Equal Opportunity Employer. We've created and will continue to improve our inclusive and diverse work environment. Regardless of your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness - whoever you are - if you are a passionate, curious, and caring human being who wants to push the boundaries of what's possible, then we want to hear from you. start. don't stop - Apply