The Welcome Center Coordinator is responsible for the effective management of the Welcome Center, including management of student employees. The Coordinator is often the first face campus visitors see, and the first voice they hear; the Coordinators primary responsibility is to greet all visitors and guests and manage the main telephone line to answer questions and/or redirect calls and inquiries to the correct department or person. The position is responsible for oversight of the prospective student visit programs, including daily tour scheduling, overnight visits, open house events, and additional admissions and recruitment opportunities. The incumbent must possess a strategic and curious mind with an ability to communicate and create interest in the College with prospective students. This professional must be enthusiastic, people-oriented and enjoy working with high school and college students. This position resides in a fun and fast-paced department, and the incumbent should live by details, have exceptional organization skills and have a positive attitude. Essential Job Functions:
- Maintaining of the Welcome Center, ensuring all visitors and guests are welcomed warmly with the highest level of service. Serving as the primary greeter for visitors to campus and welcomes all visitors by greeting, answering phones and referring inquiries to appropriate personnel.
- Answering and routing emails sent to the admissions and financial aid email addresses.
- Fulfilling request for materials from prospective students and schools.
- General clerical tasks, such as collating, updating mailing lists, typing letters, read and route incoming mail correspondence, and more.
- Updating and maintaining the electronic visitor welcome screens regularly.
- Completing all purchase requisitions and work orders for administrative needs.
- Recruits, hires and trains all student workers, including the subset of student phone receptionists.
- Provides back-up when student receptionists/greeters are not available, including secondary bounced calls, and parent/guidance counselor calls in absence of regional counselor.
- Maintains the visit records within the Slate and Outlook systems, including review of student scheduling, creation of online visit appointment forms and dissemination of schedule across campus.
- Responsible for the scheduling of Overnight Visits, and the training of student coordinators who are the liaisons to the prospective students.
- Manages budget for student worker salaries, Group Visit costs, and daily visitor lunches.
- Prepares admission reports surrounding efficacy of campus visitation and analyzes data to support decision making.
- Arranges all Group Visits from scheduling and communication through room reservation.
Qualifications/Prerequisites:COMMUNICATION
- Excellent listening, communication, interpersonal and relationship-building skills with the ability to communicate clearly in person and writing
SKILLS
- Strong interpersonal skills.
- Bilingual skills a plus.
- Experience in a higher educational setting preferred.
- Managerial expertise and energy for training teenagers.
- Familiarity with the Microsoft Office platform and ease in using new technologies.
- Have a thorough and well-versed understanding of Albright College's academic, athletic, and experiential offerings and curriculum.
- Demonstrated ability to interact with prospective and their families, as well as employee groups within the college and external constituencies.
- The ability to maintain confidentiality with respect to files, correspondence, reports and other information.
- Generally works unsupervised, in a self-directed manner.
- Requires initiative and flexibility to restructure schedule as various needs arise.
- Evenings and weekends may be required.
- Fluency in Spanish, preferred
EMPLOYMENT EXPERIENCE
- Minimum of 2 years of related experience in customer service, administrative assistant, office operations, scheduling, training, or admission.
EDUCATION
- Bachelor's degree, preferred
- high school diploma, required
About Albright College Founded in 1856, Albright College is the oldest institution of higher learning in Berks County and one of the most economically and culturally diverse colleges in the country. Nationally ranked as a top performer for social mobility, Albright is home to about 1,600 residential undergraduate students from across the nation and around the globe, working together to cultivate integrity, curiosity, connection and resilience. Albright students are encouraged to cross or combine majors to create individualized academic programs, without taking longer to graduate. The college's flexible curriculum, close faculty mentorship and numerous experiential learning options are all designed to help students exceed their own expectations. At Albright, we believe our differences make us stronger and empower us to better understand and respect one another in a just and fair manner. With this in mind, the college recruits, houses, educates, employs, supports and generally celebrates people of all statuses, identities and backUgrounds, including, but not limited to, race, ethnicity, national origin, citizenship status, religious or spiritual identity, gender and gender identity, sexual orientation, marital and parental status, veteran status, political affiliation and physical and mental ability. Albright College is an EEO employer, committed to inclusivity. In alignment with this commitment, we actively encourage diversity in all dimensions among applicants for this position. Read the college's Inclusivity and Equity Statement online and learn more our demonstrated commitment to building an inclusive and equitable academic community.About Reading, Pa.Ranked a Best Place to Live and Best Place to Retire by U.S. News & World Report, Reading is a medium-sized city in Berks County, Pennsylvania. Albright College's 118 acre campus is located in the city's historic northeast College Heights neighborhood. Catch a concert in Reading's 9,000 seat Santander Arena or get up close and personal in the historical Santander Performing Arts Center (built in the 1870s - only 20 years after Albright was born!) Start a new art project with materials like hot glass, paint, wood and more at the GoggleWorks Center for the Arts, enjoy seasonal festivals or take a walk through West Reading's artisan shops, restaurants and boutiques. See Pennsylvania's spectacular autumn display from the top of Reading's Pagoda, a kayak on Blue Marsh Lake, or from a scenic steam train ride. Or leave civilization behind with more than 125 miles of certified biking and hiking trails. The city of Reading is also home to the Philadelphia Flyer's ECHL ice hockey team and the Philadelphia Phillies' AA baseball team.Other details
- Job Family Administrative Support
- Pay Type Hourly
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