Job Location : Danbury,CT, USA
The Hilton Garden Inn Danbury is hiring for a Front Office Manager. Prior Hilton experience is preferred but not required. Evening and Weekend availability is required.
ESSENTIAL JOB FUNCTIONS
* Monitors and ensures compliance with all guidelines for operations
* Conducts monthly department meetings to review new procedures and solicit input from all employees
* Handles and provides resolution to guest complaints and employee issues
* Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
* Answers inquiries pertaining to hotel policies and services
* Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
* Ensures property hiring practices comply with all state and federal requirements
* Performs functions of the General Manager or Assistant General Manager in their absence
* Perform functions of Guest Service Agent as needed
* Provides training, including safety training, to front office staff as directed by Management
* Assists in the selection of Guest Service Agents
* Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
* Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
* Corresponds with group and travel agents to answer special requests for rooms and rates
* Assists with sales and marketing efforts as directed
* Assist management team in conducting regular staff meetings
* All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
* Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
* Customer Service - Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
* Interpersonal - Maintains confidentiality
* Oral Communication - Responds well to questions; Demonstrates group presentation skills
* Team Work - Contributes to building a positive team spirit
* Written Communication - Writes clearly and informatively; Able to read and interpret written information.
* Delegation - Delegates work assignments; Provides recognition for results
* Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
* Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
* Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
* Organizational Support - Follows policies and procedures including but not limited to dress code policies
* Adaptability - Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
* Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
* Dependability - Commits to long hours of work when necessary to reach goals
* Initiative - Asks for and offers help when needed
* Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
* Planning/Organizing - Prioritizes and plans work activities
* Professionalism - Treats others with respect and consideration regardless of their status or position
* Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
* Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly