Overview Shift Leaders are responsible for assisting in the management and operations of a Break Time Convenience Store. This first step into management learns about the store's finances, performs shift supervision, and completes the necessary paperwork. They are energetic leaders who believe it only takes a moment to make your day better. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. Responsibilities As a Break Time Shift Leader, a typical day might include the following:
- Working with customers -provide excellent customer service by engaging with the business and with the customers and encouraging store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; handle complaints quickly and courteously; conduct accurate and efficient transactions
- Day-to-day store operations-learn and assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring that all equipment/store/property is well maintained and in good condition; maintain store cleanliness
- Merchandising and sales-assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively sell to customers, proper vendor check in, keep all merchandise stocked, clean, fronted, and faced (including the cooler)
- Supervising -perform shift supervision in the absence of the manager; control merchandise, cash shortages, and other selling expenses; promote food service and food safety; successfully complete company training programs; help train new employees on company policies and procedures
- Communication -maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
- Working closely with management-understand the store finances and how it impacts the business; control shortages and other expenses; help meet or exceed company goals for sales and controllable expenses
- Teamwork-exhibit professionalism in appearance, conduct and judgement-always setting the appropriate example; assist in recruiting, training, and developing the store team; work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
- Working with technology - learn and utilize the store's technology; perform mathematical calculations to make change, complete shift reports, and count product
- Other duties as assigned
Job Requirements This job might be for you if you meet the following requirements:
- Prior management/leadership experience preferred
- High school diploma or GED equivalent preferred
- Valid driver's license and vehicle insurance with adequate transportation to/from bank (the vehicle must be locked and secured when transporting the deposit to the bank)
- Flexible availability which may include all shifts, weekends, and holidays
- Experience in retail sales preferred
- Thrives in a fast pace environment
- Works well individually and in leading a team
- Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees
- Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds, and to remain in a stationary position (standing and/or driving) for up to nine hours per shift
- Ability to perform mathematical calculations in order to make change, complete shift reports, and account for numbers of products during vendor check in
- Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery
- Willingness to occasionally ascend and descend ladders to handle inventory or products
- Ability to perform these duties and others as assigned, with accuracy, and with minimal supervision
All items shown above are requirements for the position. In addition, Break Time employees must be 18 years of age with legal authorization to work in the United States. All Break Time employees are expected to adhere to policies, procedures, and expectations by following company checklists, following posted work schedule and proper time recording procedures, and assisting in training others. Break Time employees must meet all company requirements, including successful pre-employment drug screening and criminal background checks, ability to exchange accurate information with Break Time customers in English, and ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns. ABOUT MFA PETROLEUM COMPANY MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor. BENEFITS Our benefits are designed to invest in you! We offer a comprehensive benefits structure for variable-hour positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Employees have access to healthcare benefits once eligibility criteria are met. OUR CULTURE The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
- Put Customers First
- Respect Everyone - Demonstrate high regard or show special attention to customers, coworkers, vendors... everyone you come in contact with.
- Provide Excellent Service - Go the extra mile to ensure our customers are happy and satisfied with our products and services.
- Deliver on Your Promises - Do what you say you are going to do, when you say you are going to do it. Every time.
- Be Tenacious
- Give Your Best - Always give your best effort and seek to improve every day.
- Never Settle - Settling can lead to compromising on effort and quality of work. Find a way forward and don't settle for It can't be done.
- Work Passionately - Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
- Lead by Example
- Do the Right Thing - When we let honesty and integrity be our guide, we will always be headed in the right direction.
- Take Ownership - Each of us must be accountable for ourselves, our colleagues, our customers and our company.
- Act with Empathy - When we recognize and understand each other's challenges, we communicate better and grow stronger as a team.
GROWTH & DEVELOPMENT We believe there's always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.