Job Title: Inbound Billing and Settlement Staff
Contract Duration: 1 Year
Location: Santa Ana, CA 92707
Work Hours: 8:30 AM - 5:30 PM
Responsibilities
- Settlement Management: Handle settlement activities related to the freight forwarding business, ensuring accuracy and timeliness.
- Customer & Carrier Relations: Build and maintain strong relationships with customers and carriers through effective and continuous communication.
- Reporting: Prepare regular settlement status reports for management, customers, carriers, and headquarters.
- Process Improvement: Develop and implement automated processes to streamline settlement operations and reduce manual work.
- Billing: Accurately process customer billing in line with deadlines and company policies for each division.
- Billing Corrections: Manage and analyze billing correction forms using Access databases.
- Documentation Review: Review essential freight documentation to validate invoiced charges and support payment requirements.
- Financial Impact: Utilize accounting knowledge to understand and address how billing functions impact profit and loss (P&L).
- Auditing: Audit carrier freight bills, interpret tariffs and contracts, and resolve discrepancies.
- Technology Utilization: Work with internal systems and tools to perform daily functions efficiently.
- Error Resolution: Investigate and resolve potential errors and duplicate carrier billings.
- Ad-Hoc Reporting: Provide custom reports as requested by stakeholders.
- General Duties: Perform other job-related tasks as assigned.
Requirements/Qualifications
- Experience:Background in Accounts Receivable (AR) & Accounts Payable (AP), invoicing, customer service, or transportation/logistics.
- Education:Bachelor s Degree required.
- Skills:Strong decision-making abilities to quickly assess and resolve problems.
- Effective written and verbal communication skills to engage with various organizational levels.
- Proficiency in Microsoft Outlook, PowerPoint, and Word.
- Advanced Excel skills, including VLOOKUPs and pivot tables.
- Availability:Willingness to work overtime as needed.