Description
Home Search Jobs Job Description Order Processing Specialist Contract: sacramento, California, US Salary: $22.00 Per Hour Job Code: 355997 End Date: 2024-12-25 Days Left: 25 days, 2 hours left Apply Position Details:Industry Publishing and Information Service Job Title Order Processing Rep II / Customer Service Rep Work Location Sacramento CA Duration 6+ months Shift Timing: 8-4:30 OT possible when needed Job Description:
- As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies.
- The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.
- A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
Essential Duties & Responsibilities:
- Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
- Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests
- Contributes to customer satisfaction and organization success
- Participates in department-wide process improvement programs and process best practices
Job Responsibilities:
- Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents.
- Submit and retrieve legal documents to the Secretary of State.
- Research entity status. Resolve or escalate issues.
- Follow requests through to completion.
- Communicate progress to customers and our teams.
- Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success.
- Participate in process improvement programs, best practices, and occasional special projects.
- Process State and customer documents following established Standard Operating Procedures using proprietary and MS suite application
- High School diploma or equivalent.
- Prefer some college: 1 year customer service experience.
- Prefer experience in retail, hospitality, or office environment.
- Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with MS Office Applications.
Minimum Qualifications:
- High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization
- Ability to work independently with a minimum amount of oversight while still being an integral part of a team
- Must have knowledge of a variety of computer software and spreadsheets
- Must have poise, tact and diplomacy
- Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
- Ability to read and comprehend instructions, correspondence and memos
- Ability to work in a fast-paced, changing environment When needed, working overtime is required.
Preferred Experience /Knowledge:
- Employee may need to lift a maximum of 20 pounds
- Pay Range: $20 - $22/hour
Job Requirement - Customer Service
- Data Entry
- Scanning
- Typing skills
- Administrative Assistant
- Excel
Reach Out to a Recruiter - Recruiter
- Email
- Phone
- Nandini Das Gupta
- ...@collabera.com
Apply Now