Position Title Project Manager, Merchant Experience - LaunchLocation Remote: Geographies - New York City, San Francisco Location (Open To): Denver, Chicago, Phoenix, AustinDuration 3+ months (Highly possibilities of extension and conversion) Pay Rate $50 to $55/hr. on W2 Description
- Project Manager, Merchant Experience - Launch Location (Preferred, in Priority) New York City, San Francisco Location (Open To): Denver, Chicago, Phoenix, Austin
About the Team:
- Client Tableside Order & Pay (formerly Bbot) is a digital ordering platform that allows restauranteurs to scale their business and drive revenue.
- Our team is on a mission to make operating a hospitality business a whole lot easier. Tableside Order & Pays innovative platform has all the tools merchants need all in one place reliable online ordering, reporting & analytics, targeted marketing, and more.
- We know that every restaurant is unique, so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush, the weekend brunch reservations, and everything in between.
About the Role:
- Client Tableside Order & Pay (OPT) is looking for a Project Manager for their Launch Team to drive the onboarding and launch teams top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants' launch experience where youll have opportunities to improve efficiency, time-to-value, and internal processes.
- You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
- You will report to the Associate Manager, Strategy & Operations of Client Tableside OPT and work within our Platform Operations organization.
- This primarily remote with some requirements to be on-site at a Client corporate office.
- Additionally, the role may require up to 10% travel to merchant launches around the US.
Youre excited about this opportunity because you will
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
- Be a Bbot product expert with a high level of proficiency in all associated integrations
- Create merchant training materials to encourage staff understanding and adoption
- Perform quality assurance testing to ensure full functionality of ordering site prior to launch Train merchant staff on effectively using the Bbot platform
- Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
Were excited about you because
- Bachelors degree or equivalent work experience
- 4-5 years of work experience in project management or account management
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Experience working successfully cross functionally with individual contributors
- Excellent external and internal customer presentation skills
- Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
- Experience working successfully cross functionally with other departments
EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.