Are you an individual looking to make a difference in healthcare? Are you driven to improve outcomes for both patients and providers? Does continuous learning & education excite you? Promaxo, with a diverse, passionate, and growing team, is seeking a motivated professional to fill our newly createdclinical application specialist position. You will significantly contribute to our growth by delivering clinical and operational expertise to our customers as they get trained and use our next generation point-of-care MRI systems to guide interventions.Your primary responsibilities include but not limited to:• Providing excellent education and training to various end-users; physician, physician staff, distributors & colleagues.• Correlating clinical and product knowledge to support clinicians and the staff deliver superior care to their patients and the skills to obtain optimal performance from their Promaxo MRI system. • Traveling to clinical sites to actively support procedures, show functionality of the system and communicate the benefits during the procedures.• Partnering with customers, plan, develop and administer clinical training to the end-users to achieve high customer satisfaction.• Maintaining customer relationships and communicating all relevant product and/or customer concerns or opportunities to the relevant Promaxo team regarding technical and clinical issues.• Using the learnings from customer and field interactions, work with Promaxo product and R&D teams to help continuous improvement of product quality and offerings.• Documenting clinical support reports that includes transfer of all the study data including pathology reports after every case to help Promaxo and customers achieve their strategic goals.• Acting as focal point for clinical team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.Qualifications
- B.S or M.S in Biomedical/Biomechanical/clinical Engineering or Life Sciences preferred.
- Associate's degree or equivalent, MRI technician, Nursing in Urology space and/or 2+ years of technical/clinical industry also considered.
- 1-3 years minimum experience in a clinical environment or supporting clinical procedures.
- Understanding of clinical education training and associated process implementation.
- Creative and resourceful with a penchant for customer service.
- Excellent writing and presentation skills along with PC software applications such as MS Office.
- Willingness to travel 70% (including overnights and some weekends) within the US and Canada.
- Valid U.S Driver's License is a must.
$80,000 - $120,000 a year
About Promaxo Promaxo is a rapidly growing medical imaging, robotics, and artificial intelligence technology company focused on improving patient care in conjunction with our clinical customers. Our mission is to enhance the quality of care and impact patient's lives through customer centric technological solutions that will redefine the standard of care in several key markets. Promaxo was founded in 2016 by a team of entrepreneurs and healthcare innovators to develop a minimally invasive and patient-centric platform incorporating outpatient-based MRI and interventional robotic technologies. Based in Oakland, California, and backed by over 230 patents, the Company's mission is to improve lives through state-of-the-art medical imaging, robotics, and AI capabilities. With an FDA cleared compact and adaptable MRI platform, Promaxo is redefining the standard of care by improving the quality and speed of patient diagnosis and interventions. With prostate cancer management as its beachhead market. The Company is also expanding into international markets with EU as the next geography with a subsidiary based in Brussels, Belgium. By bringing MRI technology to in-office and the outpatient surgery center market, Promaxo has the potential to reach and serve every patient who needs care. Our goal is to help physicians manage the entire patient care continuum, from screening to diagnosis and treatment. To achieve our organizational growth objectives we are looking for individuals to join our growing team in a workplace that values diversity in thought, where employees' and the company's goals are inseparable.