LSG Sky Chefs, a part of LSG Group is the world's leading provider of end-to-end on-board products and services.
Salary: $78,739 - $97,844
Role Purpose Statement Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling
Main Accountabilities - Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
- Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
- Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
- Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
- Investigate customer quality issues, develop and implement corrective actions
- Maintain an ongoing, positive and pro-active relationship with all internal and external customers
- Attend the daily operations briefing
- Ensure par levels of customer inventory and customer specific goods
- Provide data for the development of an annual business plan and budgeting for the department
- Ensure optimal deployment of human, technical and material resources in the department
- Initiate and control continuous optimization of processes
Leadership
- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience - Bachelor's degree or equivalent experience required
- In addition, three to five years of directly related experience required in a management role
- Experience in using and managing Variable Production Systems and schedules
- Strong presentation, communication, training and interpersonal skills
- Proven success in improving work processes and leading change in a complex, fast environment
- Excellent analytical and conceptual skills
- Demonstrable record of understanding and meeting customer expectations
- Proven track record of understanding the drivers of product and labor cost variances
- Good knowledge of Microsoft Office and Windows-based computer application