Job Location : Centreville,AL, USA
Provider Scheduling Coordinator
Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, Chilton, and Wilcox counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.
Responsibilities & Duties
Responsibilities
* The Provider Scheduling Coordinator is responsible for daily management and compliance of provider schedules.
* Primary responsibilities include establishing master schedules, auditing, reporting, and communicating to downstream stakeholder to ensure proper scheduling and utilization of providers
* The Provider Scheduling Coordinator is not only responsible for alignment of schedules within the CMC practice but with hospital organizations where the providers are credentialed
* Creates Master schedule for CMC providers, includes daily schedule, call rotation, hospital coverage, procedural assignments, ambulatory coverage
* Audits schedule to ensure appropriate provider coverage at all hospital, procedural (including testing), and practice locations
* Implements and communicates schedule changes as necessary
* Confirms with operational leaders about changes made to ensure necessary operational support
* Ensures provider schedules align with stakeholder entities (ED, procedural/testing departments and hospitals)
* Consults with other scheduling coordinators to ensure accuracy and appropriate awareness
* Reassigns providers based on unexpected changes
* Works with stakeholders to modify schedules and communicate changes to all affected parties, including peer hospital groups
* Compiles and reports data on current schedules and proposed schedule changes
* Produces reports that depict clinic operations
* Uses data to substantiate changes or modifications
* Confirms with leadership changes or modification made
* Participates with clinic leadership in provider schedule design; creates staffing rules and templates for each provider
* Serves as subject matter expert (SME) on various committees and task forces
* Provides knowledgeable insights on CMC manpower allocation for physician services
* Maintains the provider directory and provider assignments that transcribe to the master scheduling process
* Modifies assignments when necessary
* Serves as a liaison between CMC clinics and IT department regarding scheduling related systems requests
* Ensures EMR (Athena) is aligned with scheduling templates (system name)
* Troubleshoot defects in EMR, works with IT Team on a resolution
* Maintain in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput
* Communicates with providers and clinic team members on template changes and availability
* Meets with new providers and onboards them to the scheduling/assignment process
* Confirms credentialing is completed for all new providers prior to activating provider schedules and assignments
* Redirects providers to physician leadership when there are concerns with assignments or schedules
* Complete all other duties as assigned
Qualifications:
* Educational Requirements: Bachelor's Degree in Business Management, Supply Chain or Logistics Management or other related field. Relevant work experience may be substituted for educational requirement.
* Minimum Experience: Applicants to this position must have a minimum of three years of experience in a medical office setting with experience with provider scheduling
Job Specific and Unique Knowledge, Skills and Abilities:
* Exceptional organizational skills, particularly in the areas of planning, coordinating, communicating
* Demonstrates good judgment and maturity, working collaboratively with team members and providers
* Demonstrates proficiency in Google Suite applications
* Extensive knowledge of provider visit types, sequencing, and cadence
* Excellent written, verbal, and listening skills
* Knowledgeable about physician and facility contracts to apply working knowledge to scheduling initiatives
* Able to work effectively under pressure