Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Job Title:IT Site Support Technician III
Reporting To:Manager, Service Delivery
Work Schedule:Onsite - Buffalo, NYOur team in Corporate Group is looking for an IT Site Support Technician III to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in East Aurora, New York. To be considered for the IT Site Support Technician III Lead role, here's what you'll typically need to bring with you:
- Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
- At least 9 years of proven experience in an IT support role with heavy customer focus position and technical knowledge of a companies' products and services.
- Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
- Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional preferred.
As an IT Site Support Technician III, you will:
- Analyze, research, diagnose, troubleshooting, and resolve routine end-user issues, as well as server or network issues.
- Provide guidance and explain policies and procedures to end-users, as well as establish, document, and revise standard operating procedures for the team.
- Troubleshoot end-user PC, network, printing, software, and application issues while providing the highest quality customer service and resolve IT issues in a timely manner.
- Deployment of PC equipment and accessories.
- Installation and support of endpoint software.
- Conference Room diagnosis and support.
- Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
- Train both end-users and Technicians on new technology or procedures.
- Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
- Provide diagnostic support for site-specific Operational Technology (OT) equipment, with collaboration from OT specialists.
- Liaise with IT resolver teams to drive resolution of critical technology issues.
- May travel to provide on-site support within assigned region.
- Advise and help in implementation of technology during curriculum development.
- Serve as escalation POC for IT support technicians.
- Proactively analyze and diagnose areas of continuous improvement.
- Provide onsite smart hands support for Server and Network related issues.
- Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
- May support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.
Our Benefits:
- Comprehensive medical, dental, and vision benefits on day one
- Flexible planned vacation
- 401K, profit share, and employee stock purchase options
- Tuition reimbursement program
- Inclusive company culture
Salary Range Transparency:Buffalo, NY $28.85-$33.66 Hourly
Salary Range DisclaimerThe base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. This position requires access to U.S. export-controlled information.EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-###-####.