Our client is seeking a Support Technician to join their team. As a Support Technician, you will be part of the Biometric Systems Hosted Services Support Center supporting customer and Biometric personnel support calls. The ideal candidate will have strong communication skills, be customer service-oriented, and possess excellent analytical and troubleshooting skills.Job Title: Support TechnicianLocation: Folsom, CAPay Range: $25 per hourWhat's the Job?
- Receive and manage customer and Biometric personnel support calls
- Install, repair, and maintain computer and related systems
- Troubleshoot software and hardware failures and identify network problems
- Develop documentation and standard operating procedures relating to IT support of Biometrics support systems
- Provide Data Center support including daily monitoring, logging of noted issues, and troubleshooting of data center-related issues
What's Needed?
- Minimum 2 years of IT desktop support experience
- Experience working in an IT Call Center or Desktop Support environment
- Excellent customer service skills
- Strong analytical and troubleshooting skills
- Ability to multi-task in a fast-paced environment
What's in it for me?
- Potential contract to hire
- On-site training provided
- Opportunity to work with cutting-edge technology
- Ability to work with a diverse group of individuals including Support Center Team members, Biometrics division engineering staff, Sales and marketing management, and Administrative personnel
- Opportunity for growth and advancement within the organization
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.