Client Technician - Service Desk
: Job Details :

Job Title: Client Technician - Service DeskLocation: Augusta, MEWork Type: Hybrid, Onsite twice a month (every other Wednesday), Work schedule: Sundays through Thursdays.About the Role:We're seeking a dedicated Client Technician to join our Service Desk team. As a key member, you'll provide essential technical support to our clients, resolving issues and ensuring optimal system performance.Key Responsibilities:Customer Support: Provide excellent customer service through phone and ticket support.System Monitoring: Monitor network and applications for errors and anomalies.Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and network.Incident Management: Log and track incidents in a ticketing system (Assyst).Hardware Support: Mount and remove tapes, report hardware failures, and assist with hardware troubleshooting.Required Skills and Experience:Strong customer service and communication skillsAbility to work independently and as part of a teamBasic understanding of computer hardware and softwareExperience with Windows 10 and Microsoft Office 365Ability to lift up to 35 lbs.Preferred Skills:Experience with mainframe systemsKnowledge of scripting languages (e.g., PowerShell, Python)ITIL certificationBenefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Company:Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.Keywords: Client Technician Support, Service Desk, Technical Support, Customer Support, Help Desk, IT Support, Windows 10, Microsoft Office 365, Hardware Support, Network Monitoring, Incident Management, Mainframe, ITIL24-15020: #gttnonit #gttjobs