Job Location : New York,NY, USA
Job Title: Vice President, Client Service Associate
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Position Summary:
Works with external clients to act as point of contact for BNY Pershing' Wealth Services solution. Helps to resolve the complex day-to-day issues and direct them to appropriate resources at BNY. Consults on products and services to best align solutions to client needs. May resolve atypical issues or escalate to management as appropriate. May lead staff on specific projects.
In this role, you'll make an impact in the following ways:
Provides key stakeholders at participating firms with information related to BNY's products and services representing a broad array of lines of business and geographies; leverages an expert understanding of broader BNY services and offerings.
Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY. May be the central point of contact for business arrangements and assume client onboarding and/or risk management responsibilities
Works with internal partners in providing support to clients subscribed to BNY Pershing Wealth Services with complex operational and technical issues and ensuring requests are executed.
Resolves the most complex or non-routine client issues or inquires, as needed. Leads resolution of issues escalated by more junior team members.
Applies advanced problem-solving skills, judgement, and extensive experience to analyze information. Uses masterful communication skills to deliver high quality service to a specialized client base.
Uses extensive knowledge of client issues and needs to lead business development efforts. Uses expert understanding of BNY products and services to best propose expanded offerings to clients for office consideration.
Leads internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY client needs to lead the team's development of process improvements.
To be successful in this role, we're seeking the following:
Education:
Bachelor's degree or the equivalent combination of education and experience is required.
Experience:
10-12 years of total work experience preferred. Experience in an finance operational area and/or client services preferred.
Demonstrate a consistent track record of adherence and success at managing all risk and compliance matters.?
At BNY, our inclusive culture speaks for itself. Here's a few of our awards:
* Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
* Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion, Disability: IN - 100% score
* 100 Best Workplaces for Innovators, Fast Company
* Human Rights Campaign Foundation, 100% score Corporate Equality Index
* CDP's Climate Change 'A List'
Our Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $81,000 and $179,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.