Office Assistant 3
: Job Details :

Salary : $38,152.00 - $50,387.00 Annually Location : King County - Seattle - Other, WA Job Type: Full Time - Permanent Job Number: 24DOT-NWR-11024 Department: Dept. of Transportation Opening Date: 11/20/2024 Closing Date: 12/2/2024 11:59 PM Pacific Description About WSDOT Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation The Opportunity WSDOT is currently seeking a detail-oriented Office Assistant 3 to join our Administrative Services team in a full-time capacity. This role covers front desk coverage, supports mailroom operations, and delivers exceptional customer service. The position also provides key administrative support for the division and assists with Public Disclosure Request (PDR) coordination for the Northwest Region. If you thrive in a dynamic environment and enjoy contributing to a team's success, we encourage you to apply What to Expect Among the varied range of responsibilities held within this role, the Office Assistant 3 will: Process payments for goods and services, ensuring correct purchasing authority, applying discounts, and preparing payment documents. Contact vendors to resolve issues with invoices, shortages, or billing discrepancies and research past-due invoices. Create payment vouchers and accurately process invoices using TRAINS and PCMS systems. Assist with gathering and redacting records for public disclosure requests while ensuring confidentiality. Answer and operate multi-line phones, provide accurate information, and handle difficult callers professionally. Schedule and coordinate meetings, conference rooms, and motor pool vehicles using MS Outlook. Sort, distribute, and process incoming and outgoing mail and packages, including applying postage and tracking costs. Audit labor timesheets for accuracy, reconcile payroll problems, and support payroll requirements. Maintain and edit databases, reports, and correspondence using MS Word, Excel, and other systems. Perform office tasks such as lifting and transporting mail, packages, and equipment up to 50 pounds. Qualifications To be considered for this opportunity, the following are required: High School graduate or GED equivalency. Experience in/with: Excellent customer service Handling confidential information and maintaining confidentiality. Operating and safely transporting goods and materials. Identifying, analyzing, and resolving problems independently. Speaking and communicating efficiently and effectively to others in a high-volume and high-stress environment. Maintaining records and computing databases. Retrieving and relaying information from various sources. Working independently and making sound judgment while handling multiple tasks and solving problems. Microsoft Office Suite Software (Outlook, Word, Excel). High-stress environments and remaining calm with frustrated people. It is preferred that qualified candidates also have the following: Knowledge of WSDOT departments and field offices, including their functions and locations within the Northwest Region. Knowledge of Washington State traffic laws and WSDOT vehicle accident reporting procedures. Important Notes This recruitment may also be used to fill additional positions per business needs. The salary listed includes the legislative-approved 5% salary premium for positions in King County. This position is not eligible for remote work. WSDOT does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code. Why WSDOT Work-Life Balance - We are committed to ensuring that our staff experience the reward of public service while sustaining a routine that suits each individual's lifestyle. Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and federal student loan forgiveness eligibility. Plan For Your Future - WSDOT offers a comprehensive benefits package that includes various healthcare options. Employees also have their choice of state retirement programs and much more. Go to for more information. Check out this video to learn more: How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine your salary. Therefore, the Work Experience portion of the application must be completed in as much detail as possible. To be considered for this opportunity, please include the following with your online application: An attached Resume outlining (in reverse chronological order) your experience to date. An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the References section of the online application; it does not require an additional attachment. Please click the APPLY button to proceed. Note that you will be prompted to sign in or create an account. This step is required to apply for this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment where all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process or needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us For inquiries about this posting, you may contact the assigned Recruiter at Please be sure to reference 24DOT-NWR-11024 in the subject line. More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 12-31-2022 01 Do you have a high school diploma or GED equivalent? Yes No 02 Please select the response that best describes your total years of customer service experience. I have over five (5) years of this experience. I have 4 - 5 years of this experience. I have 3 - 4 years of this experience. I have 2 - 3 years of this experience. I have 1 - 2 years of this experience. I have less than one (1) year of this experience. I do not have this experience. 03 Please briefly explain how you obtained the experience referenced in the question above. This experience should also be included in your application materials. Otherwise, note N/A. 04 Do you have the ability to transport up to 50 lbs.? Yes No 05 How did you learn of this employment opportunity? Indeed LinkedIn Direct Email Notification WSDOT social media (Twitter, Facebook, YouTube, etc) Career Fair Monster WorkSource Handshake AASHTO NACTO COMTO APWA NOW HIRING banner/sign Radio advertisement WSDOT Employment Site Careers.wa.gov governmentjobs.com Other (specify below) 06 If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided: Required Question